In the NHS as in the private sector, the measure of success should be customer satisfaction and not just box-ticking
Andy Burnham said he wanted to “rewire” the economy. Then he seemed to slam on the brakes, kicking most reforms into the 2030s.
Local government reorganisation is on hold, along with an overhaul of the much-maligned water industry. Social care and significant welfare reform are matters to be resolved by the next government.
The post Burnham must remember: more regulation is not the best way to improve public services | Phillip Inman appeared first on Health | The Guardian.
