November 5, 2026
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Telstra apologises after customers mystified by phantom missed call notifications

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Telco blames its MessageBank service and apologises for customer confusion

Thousands of Telstra users have reported phantom missed-call notifications on their mobile devices with some messages arriving days after the actual phone calls.

The company acknowledged an issue with its MessageBank service on Wednesday but said the issue had been fixed. Telstra was investigating the cause, which was linked to a technical issue.

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The post Telstra apologises after customers mystified by phantom missed call notifications appeared first on World news | The Guardian.

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